Customer Service Support APPLY NOW

Customer Support
500 - 2000 usd / month
Part time

Tasks involved for Customer Service Support

  • Advising clients on the best products or services to suit their specific needs
  • Answering customer and client questions
  • Processing orders for customers
  • Handling customer concerns and complaints
  • Resolving customer issues
  • Regularly contacting customers to ensure their experience with a product or service is positive
  • Answering customer calls and directing them to the appropriate recipient
  • Communicating with customers via mail, email or social media
  • Schedule, change or cancel appointments on behalf of customers and clients
  • Informing customers of upcoming promotions or deals
  • Completing reports on customer satisfaction rates
  • Polling customers to determine their level of satisfaction with the company's products and service
  • Establishing positive rapport with all clients and customers via phone or in-pers


Conflict resolution

Like problem-solving, customer service representatives must have strong conflict resolution skills to ensure customer issues are resolved promptly. Conflict resolution involves making the relationship with the customer a priority and working to solve any conflict that is affecting their satisfaction with the company. Good conflict resolution skills needed by customer service employees include:

  • Active listening
  • Emotional intelligence
  • Patience
  • Mediation
  • Facilitation
  • Responsibility


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